Business IT Services

We provide a comprehensive IT department experience for businesses, replicating the benefits of an in-house IT team. Our Virtual IT Department manages all aspects of your IT needs, including designing, sourcing, implementing, standardizing, and securing IT infrastructure. We ensure proper data backup and thorough documentation while developing and maintaining IT procedures such as staff onboarding and offboarding and new computer configuration. We provide a full-service help desk for ongoing support and proactively prepare our team to address issues before they become major problems, aiming to minimize disruptions and prevent emergencies.

Our approach to cybersecurity is multi-layered. We standardize and properly configure all computers and devices, restricting unauthorized changes to prevent malware installation. Security and protection software is installed on all devices, reporting back to a central location for monitoring and threat alerts. Network security is reinforced through proper firewall setup and secure network design. Email systems are protected with security programs and procedures to filter out threats, such as phishing attempts, and to verify sender authenticity. All critical systems are fully backed up to multiple, encrypted locations. We offer ongoing staff training to address evolving cyber threats, including weekly and monthly training videos with assessments. This comprehensive strategy secures your infrastructure, protects against external threats, and educates employees to reduce risk.

We are equipped to assist companies of all sizes, from those with just a few computers to those with hundreds. Our current clients range from businesses with as few as five computers to organizations with more than 400. While our typical client falls within the small to mid-sized range, we tailor our services to fit each company's unique setup and needs. The best way to determine if we are a good fit for your organization is to contact us directly. We will discuss your requirements and evaluate whether we can meet your needs effectively. Our primary goal is to build long-term partnerships with our clients. We take care not to overextend ourselves and always provide an honest assessment of whether we can support your organization at this time. To ensure a good fit, we follow an onboarding and interview process with each potential client. This includes initial conversations, information gathering, and, if necessary, an on-site review at no cost to you. We are committed to making sure our services align with your needs and that our partnership will be mutually beneficial.

We support clients both locally and nationwide. For local clients, we provide on-site assistance and help desk support, managing IT assets across multiple offices. For clients with offices in other states, we offer remote support and can coordinate with local vendors when necessary. For fully remote or distributed teams, we serve as a central IT hub, managing equipment storage, shipping, and setup. We handle onboarding, account configuration, and rapid equipment replacement as needed. Our flexible approach allows us to manage IT needs for businesses with any combination of office locations and remote staff.

The need for a server depends on your organization's requirements. Some businesses require servers for specific software that must run locally. We manage these servers, ensuring proper backup, security, and application support. If your business has transitioned to cloud-based software but still maintains a server, we can help you evaluate whether it is necessary and assist with migration to cloud solutions if appropriate. We also support clients with fully cloud-based operations or those using virtual servers hosted in data centers. Our recommendations are based on what best fits your organization's needs and budget.

Yes, we provide a range of training services, primarily focused on security awareness. General security training is available on an annual, monthly, or weekly basis, with progress tracking and reporting for business leaders. We offer specialized training for compliance requirements, such as HIPAA, with tailored programs and regular updates. Training is also available for productivity tools, including Microsoft Office, Google Workspace, and Microsoft 365. If you require training outside our current offerings, we are willing to research and develop solutions to meet your needs.